Runa Privacy Policy

At Runa, we respect your privacy and are fully committed to protecting your personal data whenever you play at Runa casino online. This privacy policy explains how we collect, use, store, and safeguard your information when you interact with our website, mobile app, casino games, and sportsbook. By creating an account and using our services, you agree to the practices described below.

Information We Collect

We at Runa collect several categories of information in order to provide a safe and personalised gaming experience. Our Runa platform gathers data directly from you, automatically through your device, and occasionally from trusted third parties such as payment providers and identity verification services.

• We collect registration details, including your name, date of birth, email address, phone number, and residential address.
• We gather identity verification documents to comply with anti-money-laundering and licensing obligations.
• We record your gaming activity, including bets placed, deposits, withdrawals, and bonus usage, such as free spins claimed through our welcome bonus runa online casino offers.
• We track technical data such as IP address, browser type, device identifiers, and login timestamps.
• We store communication history when you contact our support team via live chat, e-mail, or social media channels.

How We Use Your Data

Our Runa team uses your personal information to operate our casino and sportsbook responsibly and efficiently. We at Runa Casino process your data to verify your identity, prevent fraud, manage transactions, and comply with the Data Processing License issued by the Municipality of Goicoechea, Costa Rica.

• We use your data to process deposits and withdrawals through Visa, Mastercard, Skrill, Neteller, Paysafecard, Rapid Transfer, Binance Pay, and supported cryptocurrencies.
• We personalise promotions, including the Runa casino welcome bonus, VIP Welcome Pack, and loyalty rewards.
• We analyse gameplay patterns to detect suspicious activity and to support responsible gambling tools.
• We send you marketing communications about tournaments, lotteries, and the Wheel of Fortune, where you have opted in.

Legal Basis for Processing

Here at Runa, we process personal data based on several legal grounds. We rely on contractual necessity to provide our services, legal obligations related to licensing and payment processing, legitimate interests in preventing fraud, and your consent where required for marketing communications. Our Runa Casino compliance team regularly reviews these grounds to ensure ongoing lawfulness.

Sharing Your Information

We do not sell your personal data. However, our Runa platform may share information with carefully selected third parties necessary to operate our services. Our payment processing partner, Ombrix LTD, registered in Cyprus, handles certain financial transactions on our behalf. We at Runa also share data with game providers such as Pragmatic Play, Evolution, Play'n GO, and NetEnt to enable gameplay, and with regulatory authorities when legally required.

• We share data with payment processors to complete deposits and withdrawals securely.
• We disclose information to identity verification providers to confirm eligibility to play.
• We may share data with law enforcement or regulators upon lawful request.
• We work with marketing and analytics partners to improve our services, always under strict confidentiality agreements.

Data Security

We at Runa Casino take data security seriously and implement technical and organisational measures to protect your information from unauthorised access, alteration, or loss. Our Runa systems use encryption, secure servers, and restricted access controls. Despite these measures, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and enable additional security features where available.

Cookies and Tracking Technologies

Our Runa website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. When you log in to Runa casino, cookies help us keep your session active and secure. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Your Rights

We at Runa recognise your rights regarding your personal data, in line with applicable data protection laws in your jurisdiction, including within the European Union and Canada. You may exercise these rights by contacting our support team.

• You have the right to access the personal data we hold about you.
• You have the right to request correction of inaccurate information.
• You have the right to request deletion of your data, subject to legal retention obligations.
• You have the right to withdraw consent for marketing communications at any time.
• You have the right to object to certain types of processing, including automated decision-making.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with our Data Processing License and financial regulations. Our Runa Casino records related to transactions, identity verification, and account activity are kept for the periods required by applicable law, after which we securely delete or anonymise the data.

International Data Transfers

Because we at Runa serve players across Europe and Canada, your data may be transferred to and processed in countries outside your country of residence, including Costa Rica and Cyprus. We ensure appropriate safeguards are in place whenever such transfers occur, in accordance with applicable data protection standards.

Responsible Gambling and Data Protection

Our Runa platform integrates responsible gambling tools that rely on limited personal data processing, such as deposit limits, self-exclusion, and activity monitoring. We use this information solely to promote safer play and will never use it for purposes beyond supporting your wellbeing while gaming with us.

Children's Privacy

We at Runa Casino do not knowingly collect data from individuals under the legal gambling age. Our verification procedures are designed to prevent underage access, and if we discover that a minor has registered an account, we will close it immediately and delete the associated data.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or wish to exercise any of your rights, please reach out through our live chat, e-mail support, or official social media channels, including Discord, Facebook, X, and Instagram. We at Runa are here to help and will respond to your inquiries promptly.